I am stuck on setup
Onboarding for owners after a retailer scan-as-sold.
Reply HELP on the WhatsApp thread and your Being will walk you through it step by step, or loop in a tech if needed. After one week, if your SIRECORD is still not on-air, the Being checks in once more — reply STUCK and a person picks up the case.
Related guides
You got a welcome WhatsApp — what now?
If you (or someone on your behalf) just bought a SIRECORD unit, your phone receives a welcome message from you…
Your New SIRECORDWhat is the activation key?
Every SIRECORD unit is paired with an activation key — a code in the format GA-XXXX-XXXX-XXXX. The key is your…
Your New SIRECORDThe setup page
The welcome message links to gluearrow.com/public/setup with your key pre-filled. The page walks you through t…
Your New SIRECORDMy SIRECORD has not arrived yet
If you reply NOT YET to the 24-hour check-in message, your reminders pause until you confirm the unit is there…
Still didn’t find what you needed?
Your Being can answer account-specific questions on WhatsApp, or email us directly.