You got a welcome WhatsApp — what now?
Onboarding for owners after a retailer scan-as-sold.
If you (or someone on your behalf) just bought a SIRECORD unit, your phone receives a welcome message from your GlueArrow Being with the activation key, the serial, and a link to the setup page. Save the activation key — you will need it the moment the unit arrives.
Related guides
What is the activation key?
Every SIRECORD unit is paired with an activation key — a code in the format GA-XXXX-XXXX-XXXX. The key is your…
Your New SIRECORDThe setup page
The welcome message links to gluearrow.com/public/setup with your key pre-filled. The page walks you through t…
Your New SIRECORDMy SIRECORD has not arrived yet
If you reply NOT YET to the 24-hour check-in message, your reminders pause until you confirm the unit is there…
Your New SIRECORDI am stuck on setup
Reply HELP on the WhatsApp thread and your Being will walk you through it step by step, or loop in a tech if n…
Still didn’t find what you needed?
Your Being can answer account-specific questions on WhatsApp, or email us directly.