Why a device might be rejected at sale
Scan-token onboarding for shops selling GlueArrow Boxes.
Two cases. First — the device is already marked sold. Re-scanning to sell again returns invalid transition; check whether the customer is buying a different unit. Second — the device is owned by another retailer's shop. GlueArrow blocks cross-shop scans to prevent stolen-channel sales. If the device legitimately moved between your shops, contact Operations to transfer ownership.
Related guides
What a retailer does on GlueArrow
Authorised retailers receive GlueArrow Boxes, GlueArrow Headphones, and SmartVaults from the warehouse, scan t…
RetailerGet your retailer scan token
Retailers are registered as businesses in the GlueArrow Manager OS with the type set to retailer. Once registe…
RetailerRotate or revoke your scan token
If staff turn over, a phone is lost, or you suspect a token leak, ask GlueArrow Operations to rotate or revoke…
RetailerScan a shipment in (received)
When a shipment of GlueArrow hardware arrives at your shop, scan each device serial (SR-XXXX-XXXX-XXXX) with a…
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