Agreements and policies
The agreements that govern use of the GlueArrow platform — the software, the cloud services, and the personal data processed on your behalf. Each document carries a stable identifier so it can be referenced in your contract paperwork.
Draft — pending external counsel review
This document was authored by GlueArrow as a structural draft for review by qualified legal counsel. It is published here for internal review and prospect visibility but is not yet legally binding. Final versions will be issued once reviewed and approved. For questions, contact legal@gluearrow.com.
End User License Agreement
Software license terms governing installation and use of the GlueArrow Box OS software.
Privacy Policy
How GlueArrow collects, uses, discloses, and protects personal data across its websites, software, and cloud services.
Data Processing Agreement
Terms governing GlueArrow's processing of personal data on behalf of its business customers, including SCC/UK Addendum incorporation and the current sub-processor list.
Service Level Agreement
Uptime commitments, support response targets, service credits, and exclusions for the GlueArrow cloud services.
Procurement and contracting
For Master Services Agreements, signed counterparts of the EULA, DPA, and SLA, Business Associate Agreements (where applicable), or any contracting requirement specific to your organization, contact our team. We respond to enterprise diligence requests in writing.
Security & compliance
The technical controls behind these agreements are described in the Security Whitepaper. Our compliance roadmap (SOC 2, ISO 27001) is updated quarterly.