End User License Agreement

GlueArrow Box OS · Software License Terms

Document identifier: GA-EULA-1.0 · Effective date: 2026-04-24

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1. Parties and Acceptance

This End User License Agreement ("Agreement") is a binding contract between GlueArrow Inc., a Delaware corporation with its registered office at 1111B S Governors Ave # 50266, Dover, DE 19904, United States ("GlueArrow", "we", "us"), and the entity or individual that downloads, installs, or uses the GlueArrow Box OS software (the "Customer", "you").

By installing, copying, or otherwise using the Software, you accept and agree to be bound by this Agreement. If you do not agree, do not install or use the Software.

If you are entering into this Agreement on behalf of an organization, you represent that you have authority to bind that organization, in which case "Customer" means that organization.

2. Definitions

• "Software" means the GlueArrow Box OS application in object code form, including the engine, control panel, supporting libraries, the Korra OS appliance image where applicable, all updates and upgrades made available, and accompanying documentation.
• "Documentation" means the technical and operational documentation published at https://docs.gluearrow.com, as updated from time to time.
• "Cloud Service" means the hosted GlueArrow services that the Software optionally communicates with (cloud sync, ad delivery, proof-of-play mirror, over-the-air updates), governed separately by the GlueArrow Service Level Agreement and Data Processing Agreement.
• "License Key" means the credential issued by GlueArrow that authorizes use of the Software at a defined number of broadcast endpoints.
• "Broadcast Endpoint" means a single physical or virtual installation of the Software running an active broadcast session.

3. License Grant

Subject to your compliance with this Agreement and payment of any applicable fees, GlueArrow grants you a limited, non-exclusive, non-transferable, non-sublicensable license to:

1. Install and run the Software on the number of Broadcast Endpoints authorized by your License Key;
2. Make a reasonable number of copies of the Software solely for backup and disaster-recovery purposes;
3. Use the Documentation internally to operate the Software.

The Software is licensed, not sold. All rights not expressly granted to you in this Agreement are reserved by GlueArrow.

4. Restrictions

You shall not, and shall not permit any third party to:

1. Modify, adapt, translate, or create derivative works of the Software, except as expressly permitted by applicable law that cannot be contractually waived;
2. Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Software, except to the extent expressly permitted by mandatory applicable law;
3. Rent, lease, lend, sell, sublicense, distribute, or transfer the Software to any third party, or use the Software to provide a service bureau or hosting service to third parties without a separate written agreement;
4. Remove, alter, or obscure any copyright, trademark, or other proprietary notices appearing in the Software or Documentation;
5. Use the Software in violation of applicable law, including any law relating to broadcasting, telecommunications, content licensing, or data protection;
6. Use the Software to publish, transmit, or process content that you do not have lawful authority to broadcast;
7. Circumvent any technological protection measures, including License Key validation, OTA update integrity checks, or proof-of-play tamper-evident records;
8. Use the Software to develop a competing product that performs substantially the same functions.

5. License Keys

Each Software installation requires a valid License Key. License Keys are bound to the Customer and to the authorized number of Broadcast Endpoints. Sharing or sublicensing a License Key is a material breach of this Agreement.

GlueArrow reserves the right to deactivate License Keys upon material breach, non-payment, or termination, after providing reasonable notice where commercially practical.

6. Updates and Upgrades

The Software is designed to receive updates over the air. By using the Software, you authorize automatic delivery and installation of updates that fix defects, address security vulnerabilities, or add features. Updates are cryptographically verified before installation and may be applied without prior notice for security-critical issues. Material feature changes are announced in the release notes published at https://docs.gluearrow.com/changelog.

You may disable automatic updates at your own risk, in which case GlueArrow's support obligations under any applicable Service Level Agreement may be reduced or suspended.

7. Cloud Service Communications

The Software may communicate with the Cloud Service for sync, ad delivery, proof-of-play mirroring, license validation, and update delivery. The complete list of outbound destinations is published in the Network & Firewall Guide. Use of the Cloud Service is governed by the GlueArrow Service Level Agreement and, where the Customer is a data controller transferring personal data to GlueArrow, the GlueArrow Data Processing Agreement.

The Software is offline-first: loss of Cloud Service connectivity does not halt broadcast operation or local proof-of-play logging.

8. Intellectual Property

GlueArrow and its licensors retain all right, title, and interest in and to the Software, the Documentation, and all related intellectual property rights, including patents, copyrights, trademarks, trade secrets, and any improvements, modifications, or derivative works. "GlueArrow" and the GlueArrow arrow device are trademarks of GlueArrow Inc.

The Software incorporates third-party open source components. The applicable open source licenses are listed in the Software Bill of Materials, available on request from enterprise@gluearrow.com. Nothing in this Agreement limits your rights under any applicable open source license.

9. Term and Termination

This Agreement begins on the date you first install or use the Software and continues until terminated.

GlueArrow may terminate this Agreement immediately upon written notice if you materially breach this Agreement and fail to cure the breach within 30 days of written notice (or immediately, in cases of breach not capable of cure).

You may terminate this Agreement at any time by uninstalling the Software and ceasing all use.

Upon termination, your license to the Software immediately ends, and you must promptly uninstall and destroy all copies of the Software in your possession or control. Sections 4, 8, 10, 11, 12, 13, 14, and 15 survive termination.

10. Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATELY SIGNED MASTER SERVICES AGREEMENT, THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. GLUEARROW EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. GLUEARROW DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GLUEARROW OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE, EVEN IF GLUEARROW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

GLUEARROW'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY YOU TO GLUEARROW FOR THE SOFTWARE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WHERE NO FEES HAVE BEEN PAID, GLUEARROW'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS (US$100).

The limitations in this Section 11 apply notwithstanding any failure of essential purpose of any limited remedy.

12. Indemnification

You will defend, indemnify, and hold harmless GlueArrow and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Software in breach of this Agreement; (b) content you publish, transmit, or process using the Software; or (c) your violation of any applicable law in connection with the Software.

13. Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, for any dispute arising out of or related to this Agreement, except that GlueArrow may seek injunctive relief in any court of competent jurisdiction.

14. Export Controls and Sanctions

You shall comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations, and all economic sanctions laws administered by the U.S. Department of the Treasury Office of Foreign Assets Control. You represent that you are not located in, and will not access or use the Software from, any country or region subject to comprehensive U.S. sanctions, and that you are not a denied or restricted party under any applicable sanctions list.

15. General

• Entire Agreement. This Agreement, together with any separately signed Master Services Agreement, Data Processing Agreement, and Service Level Agreement, constitutes the entire agreement between the parties regarding the Software and supersedes all prior agreements and understandings on the subject.
• Amendments. GlueArrow may update this Agreement from time to time by publishing a revised version at https://gluearrow.com/legal/eula. Material changes take effect 30 days after publication. Continued use of the Software after that period constitutes acceptance of the revised Agreement.
• Severability. If any provision of this Agreement is held to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver. No waiver of any term or condition will be effective unless in writing signed by the waiving party.
• Assignment. You may not assign or transfer this Agreement without the prior written consent of GlueArrow. GlueArrow may assign this Agreement to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all of its assets.
• Force Majeure. Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control.
• Notices. Notices to GlueArrow under this Agreement must be sent to legal@gluearrow.com with a copy to GlueArrow Inc., 1111B S Governors Ave # 50266, Dover, DE 19904, United States. Notices to Customer may be delivered to the email address associated with the Customer's License Key.

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Contact: legal@gluearrow.com

GlueArrow Inc. — 1111B S Governors Ave # 50266, Dover, DE 19904, United States